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Support
Returns & Refunds
Working draft. This policy is a placeholder pending formal legal review before launch — wording is not yet final or binding.
We want you to feel confident ordering from vytarex. This policy explains how returns and refunds work.
Our approach
If something is not right, contact us and we will work to make it right within the limits set out below.
Eligibility
Eligibility depends on product type, condition, and the time since delivery; specific windows will be confirmed per market.
How to start a return
Reach out via the Contact page with your order number and we will guide you through the next steps.
Refund timelines
Approved refunds are issued to your original payment method within a standard processing period.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us promptly and we will arrange a replacement or refund.
Subscriptions
Subscription orders follow the same principles; see the Subscription Policy for cadence and cancellation details.
Have a question about this page? Contact the vytarex team.
